FAQs

Frequently Asked Questions (FAQs)

Shipping

Q: Do you offer free shipping? A: Yes, we offer Free Standard Shipping on all orders within the United States. Free shipping is applied at checkout.
Q: Where do you ship? A: Our shipping policy applies exclusively to shipments within the United States.
Q: What is the estimated delivery time? A: The Estimated Delivery Window is typically 7–10 business days from the date of purchase. This includes an Order Processing Time of 1–2 business days (Monday–Friday) and a Transit Time of 6–8 business days (Monday–Friday).
Q: Which shipping carriers do you use? A: Orders are shipped via trusted carriers including USPS, UPS, DHL, and FedEx.
Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email with a tracking number that you can use to monitor your package’s progress. You can also use the Order Track link.

Returns and Refunds

Q: What is your return policy? A: We offer a 30-day return policy. Returns must be initiated within 30 days of receiving your order. We are dedicated to providing Easy Returns.
Q: What conditions must items meet for a return? A: Items must be unused and in the same condition as when received. They must also be returned in their original packaging.
Q: Who pays for return shipping? A: If the item you received is defective or incorrect, return shipping is free. If the return is due to a change of mind ("Buyer’s Remorse"), customers are responsible for the return shipping costs.
Q: Are there restocking fees? A: No, we do not charge restocking fees.
Q: How long does the refund process take? A: Refunds are typically processed within 7 business days and issued to your original payment method.
Q: How do I start a return or request an exchange? A: To begin the return and refund process, please contact us at support@familyfinds.store. If you wish to exchange an item (for a different size, color, or product), please reach out to us, and we will help arrange it.

General & Contact Information

Q: What payment methods do you accept? A: We accept various payment methods, including Amazon, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. We guarantee 100% Secure Payments.
Q: How can I contact Family Finds for support? A: We are here to help you! You can reach us via:
• Email: support@familyfinds.store.
• Phone Number: +1 (800)-529-6403.
• We also advertise 24/7 Support.
Q: Where is Family Finds located? A: Our Legal Address is 7171 Jonesboro Road, Morrow Georgia 30260, United States.