This policy applies to all orders within the United States. It is intended to ensure that you are fully informed of our shipping practices and procedures. By placing an order with Familyfinds, you agree to the terms outlined below.

At Familyfinds, we are dedicated to providing a smooth and reliable shopping experience. Please review the details of our shipping process:

Shipping Locations

This policy applies exclusively to shipments within the United States.

Delivery Time = Order Processing Time + Transit Time

• Order Processing Time: 1–2 business days (Monday–Friday).
• Transit Time: 6–8 business days (Monday–Friday).
• Order Cutoff Time: 5:00 PM EST (New York Time).
• Estimated Delivery Window: 7–10 business days from the date of purchase.

Delivery timelines may vary slightly during holidays, peak seasons, or due to unforeseen delays with carriers.

Shipping Costs

We are pleased to offer Free Standard Shipping on all orders within the United States.

Shipping Methods

Orders are shipped via trusted carriers including USPS, UPS, DHL, and FedEx to ensure safe and timely delivery.

Change of Address

• Customers may request a change to their shipping address by contacting our support team within 24 hours of placing an order.
• Once an order has been shipped, the address cannot be modified.
• Customers are responsible for providing accurate shipping details at checkout.

Order Cancellation

• Orders can be canceled at no cost within 24 hours of purchase.
• After shipment, cancellations are not possible. However, you may return your order in accordance with our Return & Refund Policy.

Damaged Packages in Transit

• If your order arrives damaged, please notify us within 7 business days of delivery.
• We may request photo evidence of the damage to process your claim.
• Upon review, we will provide a replacement, refund, or store credit as appropriate.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress on our tracking page.

Thank you for shopping at Familyfinds. If you are not satisfied with your purchase, we offer a 30-day return policy from the date you received your item—and we’re here to help!

Return Conditions

• Return Window: You have 30 days from the day you receive your order to request a return.
• Returns must be initiated within 30 days of delivery.
• Items must be unused and in the same condition as when received.
• Items must be returned in their original packaging.
• A receipt or proof of purchase from Familyfinds is required.

Shipping Fees for Returns

• Defective or Incorrect Items: Return shipping is free.
• Change of Mind / Buyer’s Remorse: Customers are responsible for return shipping costs.
• Restocking Fees: None — we do not charge restocking fees.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately for assistance. Each case will be reviewed individually, and we will work with you to provide a fair resolution.

Exchanges

If you’d like to exchange an item (for a different size, color, or product), please reach out to us, and we’ll help arrange the exchange quickly and easily.

Refund Process

• To begin the return and refund process, please contact us at support@familyfinds.store
• Once we receive your returned item, we will inspect it and notify you of its approval or rejection.
• If approved, your refund will be issued to your original payment method.
• Refunds are typically processed within 7 business days, depending on your card issuer’s policies.